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Program + Product Manager - Technology - Bengaluru/ Hyderabad/ Chennai

 

About CEGIS 

The Centre for Effective Governance of Indian States (CEGIS Foundation – pronounced See-Jis) ) was co-founded by private equity investor turned philanthropist Ashish Dhawan and economist Karthik Muralidharan in 2019 to improve millions of lives by helping Indian state governments work better. CEGIS aims to enable a transformative improvement in the functioning of the Indian state in the coming decade. Informed by cutting-edge research and evidence as well as a practical orientation toward implementable ideas, CEGIS aims to provide Indian states with both an analytical roadmap for governance and expenditure reforms as well as strategic implementation support to deliver on this vision. 

 

The organization has a sharp focus on improving the quality of public expenditure, and through it, develops templates for achieving a step-function improvement in development outcomes across India. We strive to produce high-quality economic analysis to inform state-level policy-making and work closely with the Chief Secretary, and Principal Secretaries of Finance/Planning, with guidance from and close coordination with the Chief Minister and Finance Minister. Based on consultations with top officials in several states, we believe that there is a very high demand for such support – especially when backed by world-leading technical expertise and a deep understanding of service delivery in India.

 

CEGIS believes that states are the most important unit for addressing these issues. Therefore, we work with state governments to generate actionable insights, formulate effective solutions and facilitate measurable impact in terms of developmental outcomes. Currently, CEGIS is working with the governments of Telangana, Tamil Nadu, Karnataka, Bodoland Territorial Council, NCT of Delhi and a few Government of India entities. At the state level, CEGIS identifies sectoral priorities jointly with the state government, and then aims to integrate its four verticals (Outcome Measurement, Personnel Management, Public Finance, State(s) and Market into specific projects to improve governance, service delivery, and development outcomes.

CEGIS Approach and Model of Functioning 

Four key characteristics of high-performing organizations are (a) measuring outcomes for goal setting and monitoring progress towards these goals, (b) strategic use of personnel policy – including competency based hiring and training, skilling, and performance appraisals to determine job assignments, pay, and promotions – to achieve the goals above, (c) strategic budgeting where resource allocation is based on evidence and cost-effectiveness; (d) and creating efficient systems to leverage external actors (including for-profit and nonprofit organizations). The Indian state performs weakly on all four fronts above. CEGIS helps to improve the functioning of the Indian state by focusing on the four principles above.

 

CEGIS works with state governments through a dedicated state office that is co-created with the state and integrated with their Finance and Planning Departments. The staffing model includes CEGIS personnel as well as staff seconded by the state and fellows, if any. Thus, instead of being another Delhi-based ‘policy think tank’, we are building the organization in a “state-led” way, where we focus on deep partnerships with states with an iterative cycle of “thinking” and “doing”. We support states in implementing evidence-based ideas for improving state effectiveness while also continuously learning from state-level experiences of implementing these ideas. Each state-level CEGIS engagement features some core themes that are common to all state-level engagements, and others that vary by state. State-level delivery teams are supported by central technical teams that curate ideas based on both evidence and experience, support state-level experimentation, and accelerate adoption of successful practices across states.

Position Summary 

Manager- Technology will support the Program Head- Technology  on conceptualizing and implementation of technology solutions and products as per requirements of the project teams and State Government stakeholders to solve governance problems through technology solutions. In this role, you will be responsible for managing transformative technology projects in coordination with our project team and third-party technology companies, ensuring successful implementation of our interventions for improving public service delivery of the governments we partner with.

Key Responsibilities 

  • Collaborate with the project team to understand the goals and requirements of the intervention designed.

  • Work closely with stakeholders to define technology vision, and plan for each intervention and assist in defining the scope of our intervention

  • Develop UI prototypes to visually communicate requirements and facilitate discussions with stakeholders and third-party vendors.

  • Manage the end-to-end product lifecycle, from concept to launch. .

  • Help identify & shortlist vendors and serve as the primary point of contact between CEGIS and third-party technology companies responsible for developing the necessary software solutions.

  • Coordinate with cross-functional teams, including developers, designers, and QA testers, to ensure timely delivery of high-quality software solutions.

  • Conduct regular meetings and status updates with both internal and external stakeholders to track progress and address any issues or concerns.

  • Act as a subject matter expert on technology-related matters, providing guidance and support to the project team as needed.

  • Understand the software development methodologies followed and ensure that best practices are adopted

    • Manage and ensure robust project management practices are deployed for each phase of the Software Development Life Cycle (SDLC), including system analysis, design, development, testing, and deployment and oversee user training

  • Remove roadblocks for the development team  Participate in the governance meetings with partners, addressing their concerns and ensuring their satisfaction.

  • Coordinate  with the DPG development partner at various milestones of the product delivery to ensure delivery of a high-quality product as per requirements,  including debuggability, supportability, availability, scalability, cost-efficiency and performance.

Preferred Candidate Profile

Qualifications:

  • At least a Bachelor's degree in computer science, engineering. Any course in Public Policy will be an added advantage.

  • Proven experience of 10- 12 years in a technology environment  of which the last 4 years should be working as a product manager, program manager, or similar role.

  • Strong understanding of software development methodologies, including agile and waterfall. CSM, PMP and PRINCE2 certifications are an added advantage.

  • Experience working in technology projects for the Government is a big plus.

  • Experience in developing models or prototypes for presentation to team, advisors, and donors.

  • Experience in developing and supporting a shared services delivery model for technology.

  • Experience managing cyber/information security including evaluating institutional vulnerability, actively responding to cyberthreats or attacks, and overseeing protocol to mitigate institutional risk.

  • Understanding of IT governance, compliance, and risk management practices.

Skills:

  • Excellent communication and interpersonal skills, with the ability to effectively communicate complex technical concepts to non-technical stakeholders.

  • Demonstrated ability to manage multiple projects simultaneously and drive them to successful completion within budget and timeline constraints.

  • Experience working & negotiating with third-party technology vendors and managing vendor relationships.

  • Strong analytical and problem-solving skills, with a keen attention to detail.

  • Ability to thrive in a  dynamic environment and adapt quickly to changing priorities.

  • Ability to work independently and collaboratively.

 

Additional Information

  • Some travel may be required to meet with government officials and third-party vendors.

 

The role reports to the Program Head-Technology

Interested candidates are requested to submit their application here

Pre-reads for the application process

Please go through the following materials before sending in your application:

Concept note on CEGIS

 

Podcast episodes with Prof. Karthik Muralidharan – one each on education and healthcare in India.

You are also encouraged to read more of Prof. Karthik Muralidharan’s work here.

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